The UK’s HM Revenue & Customs (HMRC) has announced that it will restrict access to its helpline during its busiest period in the run-up to the tax filing deadline of January 31, 2024. The move has elicited a critical response from MPs and professional bodies.

Here are key points from the article:

• Restriction Period: HMRC plans to restrict access to its self-assessment helpline from Monday, December 11, until the end of January. The tax filing deadline on January 31 is one of the busiest periods for HMRC.
• Priority Calls: The helpline will prioritize “those that cannot be easily dealt with online.” Other queries will be directed to HMRC’s online services.
• Similar System for Accountants and Agents: The restriction will also apply to the helpline used by accountants and agents who interact with HMRC on behalf of clients.
• Reasoning Behind the Move: HMRC Chief Executive Jim Harra stated that around 97% of the 12.5 million self-assessment customers file their returns and pay taxes online. The department aims to reduce contact via phone and post by at least 30% by 2025 compared to the baseline in 2021-22. Online services are encouraged for quicker resolution of queries.
• MPs’ Response: The Treasury select committee responded with questions seeking assurances that people will not be denied services they could reasonably expect from HMRC.

It’s important to note that if you require specific details or updates on this matter, it’s advisable to refer to the original article on the Financial Times website or official announcements from HMRC.